Complaints handling · Nordvik Insurance

Complaints Assistant

Categorises customer complaints under the regulator's guidelines, drafts responses with every formal requirement, and flags systematic issues. Never sends on its own — human review is built in.

Demo: the agent is grounded in fictional internal documents (AI policy, DORA summaries, regulator material). Every answer is sourced.

Source documents

This agent answers only from the documents below — the same ones it cites. They are fictional material written for this demo; open any of them to check an answer against its source.

Audit log

Tool lookups and approvals from this session appear in the live trail below.

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